15.       Cancellations / No Shows / Late Policies

15.1.      One-Way Transfers / Airport Transfers To The Airport - It is the responsibility of the Client to notify Alimena Limousine of any changes to times, locations or cancellations within a minimum of a two (2) hour notice prior to the scheduled pick-up, arrival time or before a vehicle has been dispatched. If Alimena Limousine is not notified according to these terms, the full charge will be billed. The chauffeur will wait up to thirty (30) minutes after the scheduled time of Pick-Up before additional fees are charged to the Client. If the Client DOES make contact during this time the amount of $15 will be charged for each additional fifteen (15) minutes of wait time following the thirty (30) minute grace period until the Client is seated in the limousine or the chauffeur is called off by the Client. If the Client DOES NOT make contact with the chauffeur during the thirty (30) minute grace period, the driver will be called off, the Client will be considered a No-Show and the full charge will be billed.

15.2.      Airport Transfers From The Airport, Excluding International Flights - It is the responsibility of the Client to notify Alimena Limousine of any changes to times, locations or cancellations within a minimum of a two (2) hour notice prior to the scheduled pick-up, arrival time or before a vehicle has been dispatched. If Alimena Limousine is not notified according to these terms, the full charge will be billed. The chauffeur will wait up to forty-five (45) minutes after the flight arrival time at the gate according to the official flight information from the FAA or the airline before additional fees are charged to the Client. If the Client DOES make contact during this time the amount of $15 will be charged for each additional fifteen (15) minutes of wait time following the forty-five (45) minute grace period until the Client is seated in the limousine or the chauffeur is called off by the Client. If the Client DOES NOT make contact with the chauffeur during the forty-five (45) minute grace period, the driver will be called off, the Client will be considered a No-Show and the full charge will be billed.

15.3.      International Airport Transfers From The Airport - It is the responsibility of the Client to notify Alimena Limousine of any changes to times, locations or cancellations within a minimum of a two (2) hour notice prior to the scheduled pick-up, arrival time or before a vehicle has been dispatched. If Alimena Limousine is not notified according to these terms, the full charge will be billed. Pick-ups are scheduled one (1) hour after the flight arrival time at the gate according to the official flight information from the FAA or the airline. The chauffeur will wait up to forty-five (45) minutes after arriving at the airport one (1) hour after the flight arrival time at the gate according to the official flight information from the FAA or the airline before additional fees are charged to the Client. If the Client DOES make contact during this time the amount of $15 will be charged for each additional fifteen (15) minutes of wait time following the one hundred and five (105) minute grace period until the Client is seated in the limousine or the chauffeur is called off by the Client. If the Client DOES NOT make contact with the chauffeur during the one hundred and five (105) minute grace period, the driver will be called off, the Client will be considered a No-Show and the full charge will be billed.

15.4.      One-Way Wedding and Van Transfers – A minimum of a seven (7) day cancellation notice is required prior to scheduled pick-up or full charge will be billed.

15.5.      Hourly Limousine, Sedan, SUV and Van Charters - A minimum of a seven (7) day cancellation notice is required prior to scheduled pick-up or the full charge of the entire reserved time will be billed.

15.6.      Bus, Motor Coach and Limo Bus Charters – A minimum of a thirty (30) day cancellation notice is required prior to scheduled pick-up or full charge will be billed.

15.7.      Prom Charters - A minimum of a fourteen (14) day cancellation notice is required prior to scheduled pick-up or the full charge of the entire reserved time will be billed.

15.8.      Gratuity will not be charged for cancelled transfers or charters.